top of page

Shipping and Returns

Shipping Policy

We use Royal Mail and you can expect your products within 2-3 working days. 

 

A lot of thought has been put into our packaging, not only have me made the most environmentally friendly choices we can, we wanted to get as much as possible through your letterboxes! Our sample, 100g, 200g and 250g pouches all fit through your letterbox.

Our sample, 50g 100g, 200g pouches are 100% compostable - even the label is compostable. You can add them to your garden compost or place them in your food waste recycling and they will break down within 10-12 weeks. 

Our postage boxes and bags are 100% recyclable cardboard and can be recycled through your curb-side recycling. 

We hand blend loose leaf tea Monday - Friday. Orders placed before mid-day will be dispatched same day. 

Orders placed after mid-day will be dispatched the following day. 

Orders placed on a Friday afternoon or over the weekend will be blended and dispatched on a Monday. 

All our coffees are roasted to order so you get the very freshest beans! We don't hold stock of gas flushed beans, or anything unnatural!

Please understand that roasting and resting time is around a day, so any coffee orders will take approximately 3-4 days. 

Returns Policy

In the unlikely event you're not 100% happy with your purchase, please let us know. We will be more than happy to resolve the situation with a replacement or refund. 

 

You can reach us via: 

- Filling out the contact form on our "contact us" page www.brewplanet.co.uk/contactus

- Sending an email to info@brewplanet.co.uk

- Reaching out to us on socials; @brewplanet on Instagram and @brewplanetuk Facebook

Untitled design-11_edited.png
bottom of page